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Case Study

Jet Press

Scroll down to read more about how we improved their mobile and broadband connectivity with a Yappl solution.

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A bit of background…

Jet Press were looking to upgrade their ageing telephone solution.

Following the implementation of the hosted telephone solution we then looked to implement a significant connectivity upgrade in order to improve their broadband services at the site.

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The solution

Yappl implemented the following solutions:

We provided the business with a CallSwitch Contact Centre Hosted Telephone solution which catered for 64 users. This was a combination of desk phones, mobile applications and softphones for PC/Laptops. We also replaced their current broadband connectivity with a leased line internet connection.

 

The benefits

  • The CallSwitch Contact centre solution is the perfect platform to enable the business to route calls to the appropriate users within the business, irrespective of where they are located and what device they are using. It provides great levels of flexibility to both the users and the business.
  • The solution allows them to be able to monitor and report both live and historic data to ensure efficiency and productivity.
  • The Ethernet Leased Line internet connection provides ultimate reliability and stability ensuring employees can always access the internet and any software they require to perform there jobs at the highest level.
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Yappl has been unbelievably accommodating in working around our schedules, ensuring a smooth, seamless transition over to a new phone system. The team has been excellent, very accommodating and hugely supportive in the current challenging climate. It’s hard to put into words the understanding and patience Yappl have shown.

Stephen Morley

IT Systems Manager

Related services

Business Mobiles

The right contracts and handsets you can optimise your business communications.

Managed Network Services

Allow us to manage the monitoring and maintenance of your network.

Business Broadband

Our broadband solutions include FTTC, FTTP and leased lines.

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